Privacy Policy
This Privacy Policy explains how John Carr & Son Ltd ("we", "us", "our") handles personal information in connection with this website. We are a wholesale food supplier to fish & chip shops and takeaways, and this site is a brochure and product-catalogue site: it does not run an online shop, does not require visitors to create an account, and does not take payments.
Information we collect
We only collect personal information that you choose to give us. This happens when you:
- fill in the enquiry form on the Contact page;
- email us directly; or
- contact us by phone or WhatsApp.
Depending on how you get in touch, this may include your name, business name, phone number, email address, town or postcode, and the content of your message or enquiry. We do not knowingly collect any special category (sensitive) personal data through this website, and we ask that you do not include any in your message.
Visiting the website itself may cause standard technical information (such as your device's IP address and browser type) to be recorded automatically by our web hosting infrastructure, in the same way this happens on almost any website. This is used only to operate and secure the site — we do not use it to identify or track individual visitors, and we do not use analytics, advertising or tracking tools of any kind on this site.
How we use your information
We use the information you give us only to:
- respond to your enquiry or message;
- discuss and, where relevant, set up and manage a trade account with your business; and
- keep basic records of our dealings with your business, as any supplier normally would.
We do not use your information for marketing emails or texts, and we do not carry out any automated decision-making or profiling using your data.
How your information is stored
Enquiry details are handled using ordinary business tools such as email and phone. We take reasonable care to keep this information secure and to limit access to it to the people in our business who need it to respond to you or manage your account.
Who we share information with
We do not sell or share your personal information with third parties for their own marketing purposes. We may need to share limited information with, for example, our accountant or a delivery partner where this is genuinely necessary to run our business or fulfil an order, or where we are required to by law. Beyond this, your information stays with us.
How long we keep information
We keep enquiry and customer information for as long as is reasonably necessary to respond to you, manage an ongoing trade account, and meet our basic accounting and legal record-keeping obligations. Where information is no longer needed for any of these purposes, we aim to delete or securely dispose of it.
Your data protection rights
Under UK data protection law, you have the right to:
- ask us what personal information we hold about you, and get a copy of it;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information, or restrict how we use it, in certain circumstances;
- object to how we are using your information; and
- complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you are unhappy with how we have handled your information.
Contact us about your data
If you have any question about this policy or about the personal information we hold about you, please contact us:
John Carr & Son Ltd
166 Buchanan St, Glasgow G1 2LS
Email: [email protected]
Phone: 07831 095778
Registered in Scotland, company number SC233191.
Changes to this policy
We may update this policy from time to time if the way the website works changes. Any changes will be posted on this page.